FAQ

How long does it take to receive my order?
- Most orders are processed within 1-2 business days and typically arrive within 5-7 business days, depending on your location. For international orders, please allow up to 10-14 business days.
What are your shipping fees?
- We offer free standard shipping on orders over €50. For orders below this amount, a flat rate shipping fee applies, which will be calculated at checkout.
Can I track my order?
- Yes! Once your order is shipped, you’ll receive a tracking number via email to follow your package's journey.

What is your return policy?
- We offer a 30-day return policy for unused, unopened items in their original packaging. For more details, visit our Returns & Refunds page.
How do I initiate a return?
- If you’d like to return an item, please email us at support@greennest.com with your order number, and we’ll guide you through the process.

Are all Greennest products eco-friendly?
- Yes! Each product in our store is carefully selected to ensure it meets our eco-friendly standards. We prioritize items made from sustainable materials and low-impact manufacturing processes.
How should I care for my eco-friendly products?
- Many of our products require simple, low-maintenance care. For specific care instructions, please refer to the product description or packaging.

What kind of packaging does Greennest use?
- We use recyclable and compostable packaging for all orders to minimize waste. Our packaging is designed to protect your items while being kind to the environment.
How does Greennest contribute to sustainability?
- In addition to offering eco-friendly products, we partner with organizations committed to environmental protection and promote sustainable living practices. Learn more on our Sustainability page.

How can I contact you if I have more questions?
- Feel free to reach out via our Contact Us page, and we’ll be happy to help with any additional questions you may have.